Frequently Asked Questions
Everything you need to know about shopping with The Kyiv Independent Store.
Where do you ship from and do you offer international delivery?
We ship our apparel worldwide from our fulfillment centers in Europe and the United States. International shipping rates and delivery times are calculated at checkout based on your specific location.
What is your return policy for fashion items?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that custom-printed merchandise may have specific restrictions unless the item is defective.
How can I ensure I select the correct size?
Each product page features a detailed size guide with measurements in both centimeters and inches. We recommend comparing these measurements against a garment you already own to ensure the perfect fit.
What materials are used in your apparel?
We prioritize quality and sustainability. Most of our t-shirts and hoodies are made from 100% organic cotton or high-quality recycled polyester blends to ensure durability and comfort.
How do I track my order once it has been placed?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your shipment's progress in real-time.
Does my purchase support The Kyiv Independent’s journalism?
Yes, all proceeds from the store go directly toward supporting independent journalism in Ukraine, allowing us to continue reporting the truth and staying sustainable.